At DIY Skincare Lab®, we are dedicated to ensuring your professional-grade skincare and aesthetic tools reach you safely, swiftly, and seamlessly. Please review our shipping and return protocols below.
Order Processing
We know you are eager to begin your skincare routine, which is why our team works diligently to dispatch your items as quickly as possible.
- Processing Days: Monday through Saturday (excluding major U.S. holidays).
- Same-Day Shipping: Orders placed before 2:00 PM CST are typically processed and shipped the same business day.
- Standard Shipping: Orders placed after 2:00 PM CST will be prepared and shipped no later than the following business day.
Domestic Shipping Rates & Timelines (United States)
- Complimentary Standard Shipping: Free on all U.S. orders over $100.00.
- Standard Flat Rate Shipping: $8.00 USD for U.S. orders under $100.00.
- Express Shipping: $15.00 USD.
We proudly partner with the United States Postal Service (USPS) to deliver your products. Please allow 5–8 business days for standard delivery (encompassing processing and transit times). For shipments to Alaska and Hawaii, please allow up to 14 business days.
Split Shipments: To ensure you receive your items as quickly as possible, orders containing multiple products may be fulfilled from different inventory locations. If this occurs, your order will arrive in separate packages, and you will receive a distinct tracking number for each shipment.
Canadian Shipping & Customs
We are thrilled to ship to our skincare community in Canada! All Canadian shipments are processed as Delivered Duty Paid (DDP), meaning all Canadian import taxes (GST/HST), duties, and customs clearance fees are 100% covered upfront. You will never receive surprise delivery bills or customs handling fees upon arrival.
- Complimentary Express Shipping: Free on Canadian orders $250.00 USD and over.
- Standard Flat Rate Shipping: $30.00 USD for Canadian orders under $250.00 USD.
- Estimated Delivery: 3–7 business days via UPS Standard / USPS International.
Australian Shipping & Customs
We offer fast, reliable shipping to Australia via DHL Express!
- Complimentary Express Delivery: Free on Australian orders $250.00 USD and over.
- Express Flat Rate Shipping: $35.00 USD for Australian orders under $250.00 USD.
- Estimated Delivery: 2–4 business days via DHL Express.
Important Order Details for Australian Customers:
- Billing Currency: All orders, shipping fees, and cart totals are charged in United States Dollars (USD). Your financial institution may apply exchange rates or foreign transaction fees.
- Duties & Taxes (DDU): Orders are shipped Delivered Duty Unpaid. The customer is responsible for any local import fees or taxes if assessed by Australian Customs.
- Duty-Free Threshold: Under current Australian regulations, goods valued under AUD $1,000 generally enter Australia free of import duty and GST.
Other International Orders
At this time, outside of the United States, Canada, and Australia, DIY Skincare Lab® does not offer automated international checkout. If you reside outside these countries and are interested in purchasing our advanced skincare collections, please reach out to our support team via email to discuss potential accommodations.
Return & Exchange Protocol
Due to the advanced, professional-grade nature of our skincare formulations and aesthetic tools, maintaining strict hygiene, safety, and quality control standards is our highest priority.
For this reason, we do not accept returns or exchanges, with the sole exception of items damaged during transit.
Damaged Item Protocol
We ensure every order is meticulously packed before it leaves our facility. However, should your products sustain damage while in transit, our team is here to make it right.
Please inspect your package upon arrival. While minor cosmetic wear on the exterior shipping carton is normal, any damage to the actual products should be reported immediately.
To initiate a damage claim, please contact our support team within 3 business days of receiving your delivery. To expedite your resolution, please include the following details in your email:
- Your Order Number
- Your email address, delivery address, and phone number
- Clear photographic evidence of the damaged product(s) and the shipping box
Important: Please retain the original shipping box, all packing materials, and the damaged items until your claim is resolved, as the carrier may require them for inspection.
Once our team verifies the damage, we will personally reach out with a resolution, offering a prompt replacement or a full refund based on current inventory availability.